Terms of Service

1Agreement to Terms

By accessing or using our website at frostdevcloudgrid.com, downloading, installing, or using any of our mobile applications, or engaging us for any professional service, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, you must not use our Services.

These Terms constitute a legally binding agreement between you (the "User" or "you") and frostdevcloudgrid ("we", "us", or "our"). They apply to all visitors, users, and others who access or use the Services.

2Definitions

• "App" or "Apps" means any mobile application published by frostdevcloudgrid on the Apple App Store, Google Play Store, or any other distribution platform, including but not limited to Pawprint, Hearth, Lexicon, Atelier, Stave, and Ledger.
• "Content" means all text, graphics, images, music, video, audio, code, data, and other material that may appear on or through the Services.
• "User Content" means any content that a user creates, uploads, stores, or transmits through the Apps, including pet health records, wardrobe inventory items, vocabulary lists, sheet music scans, and financial entries.
• "Services" means, collectively, our website, our Apps, and any professional services we provide to clients.
• "Professional Services" means the design, development, consulting, strategy, and other services we offer to clients on a paid basis.
• "Professional Services Agreement" means the separate written agreement entered into between frostdevcloudgrid and a client for the provision of Professional Services.

3Eligibility & Age Restrictions

By using the Services, you represent and warrant that:

• You are at least 13 years of age (or 16 in the European Economic Area, the United Kingdom, and Switzerland, in line with GDPR-K).
• You are of the legal age to enter into a binding contract in your jurisdiction of residence.
• You are not barred from using the Services under any applicable law.
• You will only use the Services for lawful purposes and in accordance with these Terms.

3.1 Age-Specific Provisions

Different jurisdictions have different minimum age requirements for the use of online services. We have adopted the highest common standard of 13 years of age (or 16 in the EEA, UK, and Switzerland). However, certain jurisdictions require higher or lower ages:

3.2 Parental Responsibility

If you are a parent or legal guardian and you believe your child has used our Services in violation of these age restrictions, please contact us at privacy@frostdevcloudgrid.com. We will take steps to delete any Personal Information collected from your child and to terminate your child's access to the Services.

If you are a parent or legal guardian and you wish to consent to your child's use of the Services in a jurisdiction that requires parental consent, please contact us at privacy@frostdevcloudgrid.com for a parental consent workflow. We do not knowingly collect Personal Information from children without verifiable parental consent where required by law.

3.3 Age-Gating

Our Apps use a self-declared age gate at first launch. Users under the applicable minimum age are blocked from accessing the App's advertising-supported features and from creating User Content. We do not collect age data from the age gate; the gate is a local-only on-device check.

4App Store Terms

4.1 Apple App Store (Apple Inc. Terms)

The following additional terms apply to any App downloaded from the Apple App Store:

• Apple is not a party: These Terms are between you and frostdevcloudgrid only, and not with Apple Inc. Apple is not responsible for the App or the content thereof.
• License scope: The license granted to you for the App is a non-transferable license to use the App on any Apple-branded product that you own or control and as permitted by the Apple Media Services Terms and Conditions, except that the App may be accessed and used by other accounts associated with you via Family Sharing or volume purchasing.
• Maintenance and support: frostdevcloudgrid is solely responsible for providing any maintenance and support services with respect to the App, as specified in these Terms or as required by applicable law. Apple has no obligation whatsoever to furnish any maintenance and support services with respect to the App.
• Warranty: In the event of any failure of the App to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price for the App (if applicable). To the maximum extent permitted by applicable law, Apple will have no other warranty obligation whatsoever with respect to the App, and any other claims, losses, liabilities, damages, costs or expenses attributable to any failure to conform to any warranty will be the sole responsibility of frostdevcloudgrid.
• Product claims: frostdevcloudgrid, not Apple, is responsible for addressing any claims by you or any third party relating to the App or your possession and/or use of the App, including but not limited to: (i) product liability claims; (ii) any claim that the App fails to conform to any applicable legal or regulatory requirement; and (iii) claims arising under consumer protection, privacy, or similar legislation.
• Intellectual property: In the event of any third-party claim that the App or your possession and use of the App infringes that third party's intellectual property rights, frostdevcloudgrid, not Apple, will be solely responsible for the investigation, defense, settlement, and discharge of any such claim.
• Legal compliance: You represent and warrant that (i) you are not located in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a "terrorist supporting" country; and (ii) you are not listed on any U.S. Government list of prohibited or restricted parties.
• Third-party beneficiary: Apple and Apple's subsidiaries are third-party beneficiaries of these Terms. Upon your acceptance of these Terms, Apple will have the right (and will be deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary thereof.
• App Store Review Guidelines: Our Apps comply with all Apple App Store Review Guidelines, including the prohibition against using IDFA for tracking without explicit ATT consent, the requirement for accurate App Privacy Labels, and the prohibition against misleading or fraudulent practices.

4.2 Google Play Store (Google LLC Terms)

The following additional terms apply to any App downloaded from the Google Play Store:

• Google is not a party: These Terms are between you and frostdevcloudgrid only, and not with Google LLC. Google is not responsible for the App or the content thereof.
• License scope: The license granted to you for the App is a non-exclusive, worldwide, and royalty-free license to use the App on any Android-compatible device that you own or control, subject to the Google Play Terms of Service.
• Maintenance and support: frostdevcloudgrid is solely responsible for providing any maintenance and support services with respect to the App, as specified in these Terms.
• Warranty: frostdevcloudgrid provides the App "as is" without warranty of any kind, except as required by applicable law.
• Product claims: frostdevcloudgrid, not Google, is responsible for addressing any claims by you or any third party relating to the App.
• Intellectual property: frostdevcloudgrid, not Google, is responsible for the investigation, defense, and settlement of any third-party intellectual property claim relating to the App.
• Google Play Developer Distribution Agreement: Our Apps comply with the Google Play Developer Distribution Agreement and the Google Play Developer Program Policies.
• Google Play Billing: For in-app purchases, we use Google Play Billing as the payment processor. Google may collect and process certain Personal Information in connection with purchases, as described in the Google Privacy Policy.
• Families Policy: Our Apps are not currently designated as "Designed for Families" but are appropriate for general audiences.
• Data Safety: Each App has a complete and accurate Data Safety Form on Google Play.

5License & Use Restrictions

5.1 License Grant

Subject to your compliance with these Terms, frostdevcloudgrid grants you a limited, non-exclusive, non-transferable, revocable license to:

• Access and use our website for personal, non-commercial purposes.
• Download, install, and use our Apps on devices that you own or control, for personal, non-commercial purposes (unless a separate written agreement with us permits otherwise).
• Use the Professional Services subject to the terms of the applicable Professional Services Agreement.

5.2 Restrictions

You may not, and may not permit any other person to:

• Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of any App, except to the extent expressly permitted by applicable law.
• Modify, adapt, translate, or create derivative works based on any App, in whole or in part.
• Remove, alter, or obscure any copyright, trademark, or other proprietary notices contained in any App.
• Use any App for any commercial purpose or for the benefit of any third party, except as expressly permitted by these Terms.
• Use any robot, spider, scraper, or other automated means to access any App or website for any purpose without our prior written consent.
• Interfere with or disrupt the integrity or performance of any App or website.
• Attempt to gain unauthorised access to any App, website, or related systems or networks.
• Use any App to develop a competing product or service.
• Violate any applicable local, national, or international law or regulation.
• Use the Services for any unlawful, harmful, or unethical purpose.

6Acceptable Use Policy

When using the Services, you agree not to:

• Upload, post, or transmit any content that is unlawful, harmful, threatening, abusive, harassing, defamatory, libelous, vulgar, obscene, or invasive of another's privacy.
• Impersonate any person or entity, or falsely state or otherwise misrepresent your affiliation with a person or entity.
• Upload, post, or transmit any content that infringes any patent, trademark, trade secret, copyright, or other proprietary rights of any party.
• Upload, post, or transmit any unsolicited or unauthorised advertising, promotional materials, "junk mail," "spam," "chain letters," "pyramid schemes," or any other form of solicitation.
• Upload, post, or transmit any material that contains software viruses, malware, or any other computer code, files, or programs designed to interrupt, destroy, or limit the functionality of any computer software or hardware.
• Interfere with or disrupt the Services or the servers or networks connected to the Services.
• Use any data mining, robots, or similar data gathering or extraction methods in connection with the Services.
• Violate any applicable laws or regulations.
• Encourage or facilitate any of the above.

7Intellectual Property

7.1 Our Intellectual Property

The Services, including all content, features, functionality, source code, object code, designs, graphics, logos, trademarks, and other materials, are owned by frostdevcloudgrid, its licensors, or other providers of such material and are protected by copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.

The frostdevcloudgrid name, logo, and all related names, logos, product and service names, designs, and slogans are trademarks of frostdevcloudgrid or its affiliates. You may not use such marks without the prior written permission of frostdevcloudgrid. All other names, logos, product and service names, designs, and slogans on the Services are the trademarks of their respective owners.

7.2 Reservation of Rights

We reserve all rights not expressly granted to you in these Terms. No license, right, or interest in any of our intellectual property is transferred to you under these Terms.

7.3 Feedback

If you provide us with any feedback, suggestions, or ideas regarding the Services ("Feedback"), you hereby grant us a worldwide, perpetual, irrevocable, royalty-free, sublicensable license to use, reproduce, distribute, modify, and exploit the Feedback for any purpose, without any obligation to you.

8User Content & Local-First Data

8.1 Your Local-First Data

Our Apps are designed around a "local-first" architecture. User Content you create in our Apps is, by default, stored exclusively on your device. We do not have access to your User Content, and we do not transmit it to our servers or to any third party.

You retain all intellectual property rights in your User Content. You are solely responsible for your User Content and the consequences of creating, storing, or sharing it.

8.2 Limited License to Operate the App

To the extent necessary to operate the App on your device (for example, to render a vocabulary item on screen, to play back a recorded voice memo, to run an on-device ML model), you grant frostdevcloudgrid a limited, non-exclusive, royalty-free license to use, reproduce, and process your User Content solely on your device. This license terminates when you delete the User Content or the App.

8.3 Backup and Export

You are responsible for maintaining your own backups of your User Content. While our Apps may provide optional encrypted backup features, we are not responsible for the loss of any User Content.

8.4 Inappropriate Content

You agree not to use the Apps to create, store, or transmit any content that is unlawful, harmful, infringing, contains malware, is intended to harm minors, constitutes hate speech or harassment, or violates any applicable law or regulation.

9Advertising & In-App Purchases

9.1 Advertising

Our Apps may display advertising served by third-party ad networks, as described in detail in our Privacy Policy § 5. The advertising-supported tier of our Apps is provided free of charge, in exchange for your agreement to view advertising.

You may remove advertising by upgrading to a paid version of the App (where available) or by purchasing a one-time "Remove Ads" in-app purchase.

9.2 In-App Purchases

Our Apps may offer in-app purchases, including but not limited to: Premium feature unlocks (one-time purchase), subscription plans (recurring), remove-ads upgrades (one-time purchase), virtual currency or items (consumable), and tip jars or donations.

All in-app purchases are processed by the platform (Apple App Store or Google Play Store) under the platform's terms of service. We do not collect or store your payment card details.

9.3 Subscriptions

If you purchase a subscription, the subscription will automatically renew at the end of each billing period unless cancelled at least 24 hours before the end of the current period. You can manage and cancel your subscriptions in your platform account settings (Apple: Settings → Subscriptions; Google: Play Store → Subscriptions).

Subscription prices may vary by region and may be subject to change with reasonable notice. We will notify you in advance of any price changes affecting your subscription.

10Payment, Subscriptions & Refunds

10.1 Pricing

All prices for our Apps, in-app purchases, and Professional Services are clearly displayed before purchase. Prices are inclusive of any applicable VAT or sales tax unless otherwise stated.

10.2 Payment Processing

For App Store and Google Play purchases, payment is processed by Apple or Google respectively. For Professional Services, payment terms are specified in the applicable Professional Services Agreement.

10.3 Refund Policy

For App Store purchases, refunds are subject to Apple's refund policy at support.apple.com/en-us/HT204084. For Google Play purchases, refunds are subject to Google's refund policy at support.google.com/googleplay/answer/134936.

For Professional Services, refunds are addressed in the applicable Professional Services Agreement.

Where required by applicable law (including EU consumer law for digital content), you may have additional rights of withdrawal or refund.

11Third-Party Services

The Services may contain links to, or integrations with, third-party websites, services, or resources that are not owned or controlled by frostdevcloudgrid ("Third-Party Services"). These Third-Party Services are subject to their own terms and privacy policies.

Examples of Third-Party Services used in our Apps include:

• Google AdMob, Meta Audience Network, Unity Ads, AppLovin MAX, and other advertising networks (see Privacy Policy § 5.2).
• Apple App Store and Google Play Store (for app distribution and in-app purchases).
• Apple Push Notification service and Firebase Cloud Messaging (for push notifications, where used).
• Apple Sign-In and Google Sign-In (for account features, where used).
• Crashlytics and similar crash reporting services (where used and explicitly disclosed).

We do not endorse and are not responsible or liable for the availability, accuracy, content, privacy practices, or legality of any Third-Party Services. Your use of Third-Party Services is at your own risk and subject to their respective terms and privacy policies.

12Disclaimers & No Warranty

THE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

WITHOUT LIMITING THE FOREGOING, frostdevcloudgrid MAKES NO WARRANTY THAT:

• THE SERVICES WILL MEET YOUR REQUIREMENTS.
• THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE.
• THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE SERVICES WILL BE ACCURATE OR RELIABLE.
• THE QUALITY OF ANY PRODUCTS, SERVICES, INFORMATION, OR OTHER MATERIAL PURCHASED OR OBTAINED BY YOU THROUGH THE SERVICES WILL MEET YOUR EXPECTATIONS.
• ANY ERRORS IN THE SERVICES WILL BE CORRECTED.

YOU EXPRESSLY UNDERSTAND AND AGREE THAT YOUR USE OF THE SERVICES IS AT YOUR SOLE RISK. frostdevcloudgrid SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSSES, EVEN IF frostdevcloudgrid HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM frostdevcloudgrid OR THROUGH OR FROM THE SERVICES SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THESE TERMS.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES OR THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. ACCORDINGLY, SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

13Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL frostdevcloudgrid, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUPPLIERS, OR LICENSORS BE LIABLE FOR:

• ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES.
• ANY LOSS OF PROFITS, REVENUE, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES.
• ANY DAMAGES RESULTING FROM (A) YOUR ACCESS TO OR USE OF (OR INABILITY TO ACCESS OR USE) THE SERVICES; (B) ANY CONDUCT OR CONTENT OF ANY THIRD PARTY ON OR THROUGH THE SERVICES; (C) ANY CONTENT OBTAINED FROM OR THROUGH THE SERVICES; OR (D) UNAUTHORISED ACCESS, USE, OR ALTERATION OF YOUR TRANSMISSIONS OR CONTENT.

IN NO EVENT SHALL frostdevcloudgrid'S TOTAL LIABILITY TO YOU FOR ALL CLAIMS RELATING TO THE SERVICES EXCEED THE GREATER OF (A) THE AMOUNT YOU HAVE PAID TO frostdevcloudgrid IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED POUNDS STERLING (£100).

THE LIMITATIONS OF LIABILITY IN THIS SECTION APPLY TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WHETHER THE LIABILITY IS BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER BASIS.

14Indemnification

You agree to defend, indemnify, and hold harmless frostdevcloudgrid, its affiliates, officers, directors, employees, agents, suppliers, and licensors from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to your violation of these Terms or your use of the Services.

15Termination

15.1 Termination by You

You may terminate these Terms at any time by ceasing to use the Services and uninstalling our Apps. If you have an active subscription, you must cancel it through your platform account settings.

15.2 Termination by Us

We may terminate or suspend your access to the Services at any time, with or without cause, with or without notice, including (but not limited to) if we believe that you have breached these Terms. Upon termination, your right to use the Services will immediately cease.

15.3 Effect of Termination

Upon termination of these Terms, all provisions that by their nature should survive termination shall survive, including but not limited to ownership provisions, warranty disclaimers, indemnification, limitations of liability, and dispute resolution provisions.

16Dispute Resolution & Governing Law

16.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of England and Wales, without regard to its conflict of law provisions.

16.2 Jurisdiction

You agree that any legal action or proceeding arising out of or relating to these Terms or your use of the Services shall be brought exclusively in the courts of England and Wales, and you hereby consent to the personal jurisdiction of such courts.

16.3 EU Consumer Rights

If you are a consumer based in the European Economic Area, you may also bring proceedings in the courts of your country of residence. Nothing in these Terms shall affect your rights as a consumer to rely on mandatory provisions of the law of your country of residence.

16.4 Informal Dispute Resolution

Before filing any formal legal action, you agree to first contact us at legal@frostdevcloudgrid.com and attempt to resolve the dispute informally. We will attempt to resolve the dispute by contacting you via email. If a dispute is not resolved within 30 days of submission, you or frostdevcloudgrid may pursue formal resolution.

16.5 Arbitration (Optional)

For disputes that cannot be resolved informally, and at the option of either party, disputes may be submitted to arbitration administered by the London Court of International Arbitration (LCIA) under its then-current rules. The seat of arbitration shall be London, England. The language of arbitration shall be English. The arbitral award shall be final and binding.

Notwithstanding the foregoing, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent or stop any actual or threatened breach of intellectual property rights or confidentiality obligations.

16.6 Class Action Waiver

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, YOU AND frostdevcloudgrid AGREE THAT ANY PROCEEDINGS TO RESOLVE DISPUTES WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. IF FOR ANY REASON A CLAIM PROCEEDS IN COURT, YOU AND frostdevcloudgrid EACH WAIVE ANY RIGHT TO A JURY TRIAL.

17Changes to Terms

We may update these Terms from time to time. When we do, we will revise the "Last Updated" date at the top of the Terms. If the changes are material, we will provide additional notice (for example, by email or by a prominent notice within our Apps or on our website) at least 30 days before the changes take effect, unless a shorter period is required by law.

Your continued use of the Services after the effective date of the revised Terms constitutes your acceptance of the changes. If you do not agree to the revised Terms, you must stop using the Services and uninstall our Apps.

18Miscellaneous

18.1 Entire Agreement

These Terms, together with our Privacy Policy and any Professional Services Agreement, constitute the entire agreement between you and frostdevcloudgrid regarding the Services and supersede all prior and contemporaneous understandings.

18.2 Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable, such provision shall be modified to the minimum extent necessary to make it valid, legal, and enforceable, or if modification is not possible, such provision shall be severed from these Terms. The invalidity, illegality, or unenforceability of any provision shall not affect the validity, legality, or enforceability of the remaining provisions.

18.3 Waiver

No waiver of any term or condition of these Terms shall be deemed a further or continuing waiver of such term or condition or any other term or condition. Any failure of frostdevcloudgrid to assert a right or provision under these Terms shall not constitute a waiver of such right or provision.

18.4 Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign or transfer our rights and obligations under these Terms without restriction, including in connection with a merger, acquisition, or sale of assets.

18.5 Force Majeure

frostdevcloudgrid shall not be liable for any failure or delay in performance under these Terms due to causes beyond its reasonable control, including but not limited to acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, pandemics, network or power failures, strikes, or shortages of transportation, facilities, fuel, energy, labour, or materials.

18.6 No Third-Party Beneficiaries

Except as expressly set forth in Section 4.1 (with respect to Apple) and Section 4.2 (with respect to Google), these Terms do not create any third-party beneficiary rights.

18.7 Headings

The headings used in these Terms are for convenience only and shall not affect the interpretation of these Terms.

18.8 Language

These Terms are written in the English language. Any translation is provided for convenience only. In the event of any conflict or inconsistency between the English version and a translated version, the English version shall prevail.

19Contact Us

If you have any questions about these Terms, please contact us:

• By email: legal@frostdevcloudgrid.com
• By post: frostdevcloudgrid — Legal Office, St John's Innovation Centre, Cowley Road, Cambridge, CB4 0WS, United Kingdom
• Business Support: support@frostdevcloudgrid.com

We aim to respond to all enquiries within 30 days.